A transparent route for raising concerns.
BCI maintains a zero-tolerance bribery policy and a formal channel for appeals and complaints. All submissions are treated in strict confidence.
Zero-tolerance, always.
BCI Compliance Group strictly enforces a cleanliness principle and has zero tolerance for any form of bribery, offered, solicited or suspected. Anyone with knowledge of misconduct involving a BCI auditor, client representative or facility may use the hotline below.
How a complaint is handled.
- 01
Submission
Send your concern via email or hotline. Anonymous submissions are accepted.
- 02
Acknowledgement
BCI acknowledges receipt within two business days and assigns an independent reviewer.
- 03
Investigation
All parties are interviewed confidentially. Audit evidence is re-examined where relevant.
- 04
Resolution
Findings are communicated to the complainant. Corrective action is taken where misconduct is confirmed.
- 05
Appeal
Either party may escalate to APSCA or the relevant accreditation body for independent review.
Your information is protected.
Identifying details are restricted to the independent reviewer. Retaliation against complainants is prohibited.